VOYCE Technologies LLC — Terms of Service

By accessing or using the Service, you represent that you are at least 18 years of age and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

VOYCE provides an AI-powered chat and voice widget platform designed for integration into business websites. The Service enables businesses to deploy conversational AI assistants that can interact with their website visitors through text chat and voice capabilities.

To access certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. You agree not to use the Service for any unlawful purpose or in any way that could damage, disable, overburden, or impair the Service.

The Service and its original content, features, and functionality are owned by VOYCE Technologies LLC and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service without our prior written consent.

Customer retains ownership of Generated Data. Customer grants VOYCE Technologies LLC a non-exclusive, worldwide, royalty-free license to access, use, and process Generated Data solely for the purposes of providing, maintaining, and improving the Service, including training and improving AI models. VOYCE will handle Generated Data in accordance with our Privacy Policy. Customer retains ownership of any content, documents, or materials uploaded to the Service for the purpose of training or customizing the AI ("Customer Content").

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection, use, and disclosure of your information.

The Service integrates with third-party services including but not limited to OpenAI, Supabase, Vercel, Railway, Stripe, and Resend. Your use of such third-party services is subject to their respective terms of service and privacy policies. VOYCE is not responsible for the practices of any third-party services.

VOYCE targets 99% uptime for the Service. However, this is a target and not a guarantee. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control, including but not limited to outages of third-party infrastructure providers. VOYCE shall not be liable for any unavailability of the Service.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. VOYCE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOYCE TECHNOLOGIES LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OF THE SERVICE. IN NO EVENT SHALL VOYCE'S TOTAL LIABILITY EXCEED THE AMOUNTS PAID BY YOU TO VOYCE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

You agree to indemnify, defend, and hold harmless VOYCE Technologies LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any third-party rights.

VOYCE may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including but not limited to: (a) violation of the Acceptable Use Policy; (b) non-payment after a grace period; (c) fraud or misrepresentation; or (d) at VOYCE's sole discretion with reasonable notice. Upon termination, your right to use the Service will immediately cease.

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions.

Any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or validity thereof shall be settled by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in the Commonwealth of Virginia. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Each party shall bear its own costs and attorneys' fees in any arbitration.

VOYCE reserves the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Effective Date" above. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

These Terms, together with the Privacy Policy, Acceptable Use Policy, and SaaS Subscription Agreement (if applicable), constitute the entire agreement between you and VOYCE Technologies LLC regarding the Service and supersede all prior agreements and understandings.